In this article we're going to be focusing in on Hosted VoIP phone system solutions for the New Jersey area. We'll explain what it is, some cost benefits, feature enhancements, implementation requirements and other benefits.
In a hosted phone system environment the "soft switch" or main system is located and hosted off site. It's linked to via, "the cloud," through an internet connection. Each phone is referred to as a "Seat" and all phones under that business are referred to as an "Enterprise". There are several benefits to this type of application which we'll break down.
Savings is such a hot topic. One of the biggest areas of savings is in replacing traditional phone lines with trunks within the hosted solution. Each phone (seat) comes with 5,000 local and LD minutes that is combined and pooled with all phones in the enterprise. This alone can bring immediate tangible monthly savings.
Support and Maintenance costs are no longer an issue. You're not responsible for any system related equipment other than the phones. This means that you don't have to worry about maintenance contracts, replacing equipment from lightning strikes, capacity issues where equipment needs to be added and the other incidents that drive your overall cost of ownership through the roof.
Feature Enhancements can be endless. User friendly and highly relevant applications are the icing on the cake. End users can visit a web portal to make changes to their outbound dialing, inbound ringing, forwarding, and answering capabilities. Features are easily changed. You don't need to be a super tech to figure out how to make these changes.
Implementation Requirements depend on the size of your enterprise. Hosted phones are utilizing bandwidth. Sizing can be determined by your vendor. Some solutions require you to be on the hosted provider's dedicated internet pipe. Others have more of an open architecture and can use any type of broadband as long as the bandwidth is there to support the application. In most cases a business grade broadband cable will work just fine.
Other Benefits include the ability to plug your phone to any broadband connection (open architecture) and make and receive calls as if you were in the office. This works well in an environment where people are located in several parts of the country but need to project the image of being in "the office". This could also eliminate the need and expense of moving to a bigger office as employees could work remotely.
So to summarize, it can be win-win by implementing a hosted phone system solution. From a user's prospective, they're getting easy to use, highly relevant features that they can change on the fly. From a business prospective, they're gaining freedom, flexibility and added functionality which can easily equate to more savings, business and revenue.