Freelance Job: The Basics on Home-based Phone Support

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The seemingly overnight boom of businesses relying on online connections is not new to the home-based working community. And one of the more lucrative of these businesses is home-based phone support. What is this and how does this work?


In the past couple of years, especially during the explosion of the digital age, many companies started to succumb to the digitization of their phone-answering services. Almost all companies started relying on recorded messages to answer their phones. This significantly lowered the need to employ workers because of automation. But this also increased the annoyance and irritation of customers who call the companies. People generally wanted to talk to people who can actually address their needs and not just the recordings who tell them what buttons to press. And so the business of home-based phone support was born. And the rest, as they say, is history.


Who needs this service? Practically every office needs it—doctor’s clinics, small and medium offices, hospitals, restaurants, hotels, and even schools. Most offices often do not have the manpower to do the job, and they often find it impractical to hire someone just to answer the phone. This is also true for establishments that are constantly busy; they often do not have the time to answer the phone and might end up missing some important calls. This is why companies find it lucky that the home-based working community exists. And for stay-at-home moms, students, and freelancers, this is good news.


So how does it work and what do you need to get started on this business? First, you’ll need to figure out the number of hours you have on hand to devote to the phone support business. Most companies require phone support at extended times (beyond the regular work hours), so they most likely need phone support from 8:00am to 8:00pm. Depending on your availability, you can choose to do phone support exclusively for one company if you are willing to do the 8- or 12-hour shift, or you can opt to do phone support for different companies at different time intervals. Make sure to get a time tracking software to ease the burden of invoices. Once you have settled on the how much time you want to work as a home-based phone support, you need to make sure you meet the requirements needed for the job. This will also depend on the company’s need or preference. Some would be okay with a simple phone and connection. All they’d need to do is advertise your number to their clients or customers. Others would require VOIP and an internet connection.


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April Dee Barredo has 172 articles online


Freckle time tracking, a must-have tool for every freelancer.

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Freelance Job: The Basics on Home-based Phone Support

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Freelance Job: The Basics on Home-based Phone Support

This article was published on 2012/01/30